Shipping, Discounts, Returns & Refunds

Shipping

What are your delivery options?

Standard Shipping Australia Wide is FREE for orders over $99 and $9.95 flat rate for orders under $99

Express Shipping is available Australia Wide for:

• $14.95 for up to 3kgs,
• $19.95 for 3.1-7kg,
• $29.95 for 7.1kg+

International shipping is available for:

• $29.95 for up to 0.7kg,
• $49.95 for 0.71-2kg,
• $69.95 for 2.1-10kg,
• $89.95 for 10.1-20kg

What are couriers does Mojo Candle Co utilise?

We utilise a number of couriers including, but not limited to:

• Australia Post 
• Express Post
• Aramex (formerly Fastway)
• StarTrack
• StarTrack Premium

How do I know you have received my order?

When your order has been placed, you will receive an ‘order confirmation’ email in your inbox. We also receive a copy of this. Be sure to check your Spam or Junk Mail too, in case the email has bounced. If you do not receive the order confirmation, please contact us and we will check that your order has gone through.

How long does dispatch usually take?

Orders placed before 11am are shipped on the same day

How long will my order take to arrive?

If your order is being delivered to NSW, VIC, ACT or NZ, it will arrive within 2-4 working days. If it is being delivered to SA, WA, NT, QLD and TAS, your order will arrive within 4-7 days.

How do I know when my order is dispatched?

As soon as your order has been dispatched we will send you an email with your tracking details, so you can keep an eye on its progress. You can also login to your account and check your order status at any time.

What happens if I'm not home when my order is delivered?

For your convenience, if no one is available to accept your parcel at the time of delivery, some couriers may leave your parcel in a safe place outside your home. This will often depend on the carrier your parcel is sent with, on some occassions it may be taken to a depot or post office for collection or re-delivery.

How will my order be packed?

Your order will be packed in a box with 100% biodegradable void-fill made from corn starch to protect your candles. It will be closed with a Kraft packing tape and Fragile tape. We avoid plastic wherever possible, although for international orders we do have to use a recycled plastic bubble wrap for extra protection.

I have not received my order, what can I do?

Once a parcel leaves our warehouse we have no control over delays during transit. Delayed parcel enquiries can be lodged via the tracking details email that you will receive after your order has been fulfilled.

If you feel that delivery time has been longer than it should, please check on the status of your order in your customer account or through your tracking email. You can then contact the courier company with the tracking details. If you are unable to see the tracking details please contact us we will be able to help.

Discounts

I can't seem to enter a 2nd discount code?

 All promotions, bundles and discount codes are not to be used with any other offer. This means all transactions can only have one discount code applied per checkout.

Returns & Refunds

My order was received damaged, what can I do?

If you received your order and it is damaged, contact us immediately. Please email us at hello@mojocandleco.com.au with your order details and photos of the damaged candles.

We will be more than happy to replace the item for you and ensure your new order arrives safely. You will need to send the order back to us via post or courier. Once we have received the order we will send out a replacement right away.

Can I return my order if I am not happy with it?

If you are not completely satisfied with your purchase, you can return it for a full refund or replacement within 30 days. Returned goods must be in an unused condition with packaging and order confirmation included. Please allow 3-7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping.

Refunds

Once your return is received and inspected, we will email you to confirm receipt of this. Approved refunds will automatically be applied to your credit card or original method of payment within 5 days.

How do I contact Mojo Candle Co.?

Have a question unanswered here or need clarification? 

We can be contacted by our website contact form or emailing us at hello@mojocandleco.com.au